Profile: SwoleForge88

I feel for Echelon's Lou Lentine, but let's be real: DHL's response is an absolute disgrace. They admitted the $250,000 overcharge and then punted the refund process to the US Government, essentially forcing Echelon to become an interest-free lender to the IRS for months.

That is a massive commercial liability failure. As a smaller importer of specialized strength training gear, I can confirm that this tariff code confusion is rampant. We rely entirely on our customs broker and freight forwarder to get it right. If I made that mistake, it would put me out of business.

This isn't just "complex international tariffs"; it’s negligence that was made possible by overly complicated, rapid regulation changes.

I am absolutely fuming. I have the affected RW900 model (NTRW19147.2, bought in late 2020), and I only found out via a forum link, not direct contact from iFIT!

That’s terrible due diligence. I had noticed my screen console was getting unusually hot, like really hot, but I chalked it up to the processor working hard. Now I realize I had a ticking time bomb sitting in my basement!

The "free home repair" is a joke. I’ve been on hold for hours trying to schedule the service technician for the console replacement. This is causing major down-time in my fitness journey, and frankly, it feels like a massive warranty nightmare.

What confidence do I have that the new console isn't just going to have the exact same defect six months down the line? This experience makes me seriously consider selling it (once fixed!) and going back to a low-tech Concept2.